The Pioneer in Professional Training
We have underlined our corporate commitment to the value of nurturing future talent by pioneering the “Hong Yip People Development Academy”. The ultimate aim is to provide staff with the upgraded professional skills needed to deliver top quality customer service. Major recognitions include an “Excellence in Practice Awards in Workplace Learning and Development” accolade in the 2010 American Society for Training and Development (ASTD) Excellence in Practice Awards in recognition of our comprehensive staff training and distinguished manpower development.
Comprehensive Skills Enhancement
An optimal blend of multiple in-house skill enhancement initiatives plus professional courses from leading tertiary educational institutes is how our people stay ahead. In addition to basic industry knowledge, our training spans technical skills, management practices, customer and reception services, complaint management, crisis/emergency handling, etc.
“Echelon Training”
We do our best to grow our own future leaders. Available to all middle-managers, our in-house “Echelon Training” program establishes clear professional development paths and promotion-oriented training programme.
Mentoring of Future Talents
We appoint outstanding existing staff to inspire promising newer colleagues. To further enhance this program´s effectiveness, we have now launched an “Experienced Mentor” program aimed at making our front-line staff even more customer-focused.
Election of “Distinguished Service Ambassadors”
Our clients´ feedback is vital. To this end, each partner is invited to vote in a biennial “Distinguished Service Ambassador” election aimed at rewarding team members who have delivered unrivalled customer service.
Staff Motivation
We realize that we can only ever be as successful as the people who work with us are highly motivated. As a result, we believe in maximizing our team´s sense of belonging by regularly reviewing staff promotion, salaries and benefits, and working conditions, etc.
Qualifications Framework Recognized Programmes
In June 2010, the Human Resources and Administration Department of Hong Yip had been accredited by the Hong Kong Council for Accreditation of Academic and Vocational Qualifications as award granting body authorized to organize training programmes up to Level 3 of the Qualification Framework. Hong Yip is the first company in the territory with in-house training programmes (SCS-based) accredited at QF level.
We are the leader in the property management industry, in terms of both number and highest level, in providing in-house QF-accredited programmes. Currently, the programmes we provided are as follows:
Level 1.《Certificate in Basic Security Training (QF Level 1)》
Level 1.《Certificate in Practical Horticulture Knowledge and Skills (QF Level 1)》
Level 2.《Certificate in Complaint Handling (QF Level 2)》
Level 2.《Certificate in Advanced Horticulture Beautification (QF Level 2)》
Level 2.《Certificate in Service Excellence (QF Level 2)》
Level 2.《Certificate in Integrated Properties Management Services (QF Level 2)》
Level 2.《Certificate in Properties Management (Work Safety) (QF Level 2)》
Level 3.《Certificate in Properties Management Workplace Mentoring (QF Level 3)》
Level 3.《Certificate in Security Supervision (QF Level 3)》
Level 3.《Certificate in Properties Management Emergency Handling (QF Level 3)》
Level 3.《Certificate in Club House and Recreational Facility Management (QF Level 3)》
Level 3.《Certificate in Integrated Properties Management Services (QF Level 3)》
Level 3.《Certificate in Repair & Maintenance in Property Management (QF Level 3)》
Level 3.《Certificate in Advanced Complaint Handling (QF Level 3)》
Level 3.《Certificate in Workplace Mentoring (QF Level 3)》
Level 1.《Certificate in Basic Security Training (QF Level 1)》
- 1. This programme includes:
- 2. Programme Length:17 Hours
- 3. QR Registration Number:15/000955/L1
- 4. Registration Validity Period:1/4/2015-31/3/2018
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 1.《Certificate in Practical Horticulture Knowledge and Skills (QF Level 1)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:25 Hours
- 3. QR Registration Number:15/000956/L1
- 4. Registration Validity Period:1/4/2015-31/3/2018
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 2.《Certificate in Complaint Handling (QF Level 2)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:40 Hours
- 3. QR Registration Number:15/002833/L2
- 4. Registration Validity Period:1/10/2015-30/9/2018
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 2.《Certificate in Advanced Horticulture Beautification (QF Level 2)》
- 1. This programme includes 3 parts:
- Teaching Content
- Work Placement
- Field Trips and Application
- 2. Programme Length:36 Hours
- 3. QR Registration Number:15/002832/L2
- 4. Registration Validity Period:1/10/2015-30/9/2018
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 2.《Certificate in Service Excellence (QF Level 2)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:90 Hours
- 3. QR Registration Number:15/000957/L2
- 4. Registration Validity Period:15/6/2015-14/6/2018
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 2.《Certificate in Integrated Properties Management Services (QF Level 2)》
- 1. This programme includes 3 modules:
- Module in Service Excellence
- Module in Complaint Handling
- Module in Properties Management (Work Safety)
- 2. Programme Length:180 Hours
- 3. QR Registration Number:16/000637/L2
- 4. Registration Validity Period:1/8/2016-31/7/2019
- 5. Admission Requirements:
- Have obtained an RPL qualification in Property Management at QF level 1 or above, e.g. "Security Operational Work", "Customer Services"; or
- Have completed a course at QF level 1 or above, e.g. "Certificate in Basic Security Training (QF Level 1)" ; or
- Aged at least 25 with 2 years or above relevant experience in Property Management ; or
- Have completed Secondary 3 with 2 years of relevant experience in Property Management and Security
The exact study duration and number of credits to be transferred will depend on the entry qualification of individual admittees. Any applicant who had studied and completed QF programs with the following UoC, PMZZHR103A, PMAAEM102A and PMZZEM202A, can claim for exemption of the Certificate in Service Excellence program that carrying 9 credits. For those who had studied and poessession QF program with UoC of PMZZOS202A can claim for exemption of Certificate in Complaint Handling (QF Level 2) that carrying 4 credits.
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 2.《Certificate in Properties Management (Work Safety) (QF Level 2)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:50 Hours
- 3. QR Registration Number:16/000638/L2
- 4. Registration Validity Period:1/8/2016-31/7/2019
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 3.《Certificate in Properties Management Workplace Mentoring (QF Level 3)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:21 Hours
- 3. QR Registration Number:15/002834/L3
- 4. Registration Validity Period:1/1/2016 - 31/12/2018
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 3.《Certificate in Security Supervision (QF Level 3)》
- 1. This programme includes 3 parts:
- Teaching Content
- Work Placement
- Roleplay
- 2. Programme Length:50 Hours
- 3. QR Registration Number:15/002836/L3
- 4. Registration Validity Period:1/3/2016 - 28/2/2019
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 3.《Certificate in Properties Management Emergency Handling (QF Level 3)》
- 1. This programme includes 3 parts:
- Teaching Content
- Work Placement
- Roleplay
- 2. Programme Length:50 Hours
- 3. QR Registration Number:15/002835/L3
- 4. Registration Validity Period:1/3/2016 - 28/2/2019
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 3.《Certificate in Club House and Recreational Facility Management (QF Level 3)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:48 Hours
- 3. QR Registration Number:14/002666/L3
- 4. Registration Validity Period:1/3/2014 - 28/2/2018
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 3.《Certificate in Integrated Properties Management Services (QF Level 3) 》
- 1. This programme includes 3 modules:
- Module in Repair & Maintenance in Property Management
- Module in Advanced Complaint Handling
- Module in Workplace Mentoring
- 2. Programme Length:150 Hours
- 3. QR Registration Number:17/000657/L3
- 4. Registration Validity Period:1/8/2017 - 31/7/2020
- 5. Admission Requirements:
-
Have obtained the below RPL qualification in Property Management or Retail at QF level 2 or above; or
Security Operational Work (Level 2) (Clusters of Uoc Code: PMZZAA2A) - Property Management
Customer Services (Level 2) (Clusters of Uoc Code: PMZZEA2A) - Property Management
Building Repair and Maintenance Works - General Facility (Level 2) (Clusters of Uoc Code: PMZZDB2A) - Property Management
Building Repair and Maintenance Works - General Carpentry and Ironmongery (Level 2)(Clusters of Uoc Code: PMZZDC2A) - Property Management
Building Repair and Maintenance Works - General Concrete (Level 2) (Clusters of Uoc Code: PMZZDD2A) - Property Management
Customer Services (Level 2) (Clusters of Uoc Code: REZZBA2A) - Retail
- Have completed a course at QF level 2 or above, e.g. “Certificate in Complaint Handling (QF Level 2)”, “Certificate in Integrated Properties Management Services (QF Level 2)” etc; or
- Aged at least 25 with 3 years or above relevant experience in Property Management and have completed Secondary 3
The exact study duration and number of credits to be transferred will depend on the entry qualification of individual admittees. Any applicant who had studied and completed QF program with the UoC of PMZZHR301A can claim for exemption of the "Module in Workplace Mentoring" that carrying 5 credits. For those who had studied and poessession QF program with UoC of PMZZBM301A can claim for exemption of "Module in Repair & Maintenance in Property Management" that carrying 5 credits.
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 3.《Certificate in Repair & Maintenance in Property Management (QF Level 3)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:50 Hours
- 3. QR Registration Number:17/000658/L3
- 4. Registration Validity Period:1/8/2017 - 31/7/2020
- 5. Admission Requirements:
-
Have obtained the below RPL qualification in Property Management or Retail at QF level 2 or above; or
Security Operational Work (Level 2) (Clusters of Uoc Code: PMZZAA2A) - Property Management
Customer Services (Level 2) (Clusters of Uoc Code: PMZZEA2A) - Property Management
Building Repair and Maintenance Works - General Facility (Level 2) (Clusters of Uoc Code: PMZZDB2A) - Property Management
Building Repair and Maintenance Works - General Carpentry and Ironmongery (Level 2)(Clusters of Uoc Code: PMZZDC2A) - Property Management
Building Repair and Maintenance Works - General Concrete (Level 2) (Clusters of Uoc Code: PMZZDD2A) - Property Management
Customer Services (Level 2) (Clusters of Uoc Code: REZZBA2A) - Retail
- Have completed a course at QF level 2 or above, e.g. “Certificate in Complaint Handling (QF Level 2)”, “Certificate in Integrated Properties Management Services (QF Level 2)” etc; or
- Aged at least 25 with 3 years or above relevant experience in Property Management and have completed Secondary 3
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 3.《Certificate in Advanced Complaint Handling (QF Level 3)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:50 Hours
- 3. QR Registration Number:17/000659/L3
- 4. Registration Validity Period:1/8/2017 - 31/7/2020
- 5. Admission Requirements:
-
Have obtained the below RPL qualification in Property Management or Retail at QF level 2 or above; or
Security Operational Work (Level 2) (Clusters of Uoc Code: PMZZAA2A) - Property Management
Customer Services (Level 2) (Clusters of Uoc Code: PMZZEA2A) - Property Management
Building Repair and Maintenance Works - General Facility (Level 2) (Clusters of Uoc Code: PMZZDB2A) - Property Management
Building Repair and Maintenance Works - General Carpentry and Ironmongery (Level 2)(Clusters of Uoc Code: PMZZDC2A) - Property Management
Building Repair and Maintenance Works - General Concrete (Level 2) (Clusters of Uoc Code: PMZZDD2A) - Property Management
Customer Services (Level 2) (Clusters of Uoc Code: REZZBA2A) - Retail
- Have completed a course at QF level 2 or above, e.g. “Certificate in Complaint Handling (QF Level 2)”, “Certificate in Integrated Properties Management Services (QF Level 2)” etc; or
- Aged at least 25 with 3 years or above relevant experience in Property Management and have completed Secondary 3
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Level 3.《Certificate in Workplace Mentoring (QF Level 3)》
- 1. This programme includes 2 parts:
- Teaching Content
- Work Placement
- 2. Programme Length:50 Hours
- 3. QR Registration Number:17/000660/L3
- 4. Registration Validity Period:1/8/2017 - 31/7/2020
- 5. Admission Requirements:
-
Have obtained the below RPL qualification in Property Management or Retail at QF level 2 or above; or
Security Operational Work (Level 2) (Clusters of Uoc Code: PMZZAA2A) - Property Management
Customer Services (Level 2) (Clusters of Uoc Code: PMZZEA2A) - Property Management
Building Repair and Maintenance Works - General Facility (Level 2) (Clusters of Uoc Code: PMZZDB2A) - Property Management
Building Repair and Maintenance Works - General Carpentry and Ironmongery (Level 2)(Clusters of Uoc Code: PMZZDC2A) - Property Management
Building Repair and Maintenance Works - General Concrete (Level 2) (Clusters of Uoc Code: PMZZDD2A) - Property Management
Customer Services (Level 2) (Clusters of Uoc Code: REZZBA2A) - Retail
- Have completed a course at QF level 2 or above, e.g. “Certificate in Complaint Handling (QF Level 2)”, “Certificate in Integrated Properties Management Services (QF Level 2)” etc; or
- Aged at least 25 with 3 years or above relevant experience in Property Management and have completed Secondary 3
Graduates of the above programme would be granted a Qualification Framework recognized certificate for further study.
Credit Accumulation and Transfer System (CAT)
Hong Yip launches its own CAT system in September 2014 with the objective of supporting the mission of Qualifications Framework. It allows learners to move from one programme to another without having to duplicate learning. This provides learners with seamless pathways towards higher qualifications and better use of resources.
Learners may apply for recognition of credit previously earned while they attend programmes in Hong Yip, if they completed a recognized QF program or obtained the "RPL" certificate(s) in other institutions or companies. We will compare the course contents and learning outcomes of these courses. Learners’ applications will be approved and accepted by the People Development Academy if both of the course contents and learning outcomes are matched.