Productivity

2002 marked a great honour for Hong Yip as being the first property management company granted the Grand Award in Hong Kong Awards for Services - Productivity.

The Hong Kong Award for Services : Productivity is one of the five categories of the Hong Kong Awards for Services. Organised by the Hong Kong Productivity Council (HKPC), the Award aims to encourage, promote and give recognition to Hong Kong organisations who achieve continuous improvement in Service Productivity for enhancing sustainable growth and global competitiveness.

This Award gives the applicants an opportunity to benchmark with one another their processes and practices in enhancing Service Productivity against the Award criteria.

Two types of Award will be presented :

• Hong Kong Award for Services: Productivity (Grand Award)
• HKPC Productivity Award for Services (Award of Merit)

All organisations in the service sector with major operations in Hong Kong, including small and meidum-sized companies, are eligible to enter the Award. The Award is also open to individual functional units of any organisation, provided that the principal activity of the unit is sufficiently service-oriented.

The assessment of applicants involves a three-stage process. All submissions of applicants are screened in the first stage. In the second stage, detailed assessment on shortlisted applicants is conducted. The third stage is the final, judging by the central judging panel.

The assessment team, led by an experienced expert from the US, will visit the Hong Kong operation(s) of the organisations shortlisted. The assessors will assess the applicants in detail by interviewing the CEOs, managers of different departments and other employees in the operations, in order to verify the achievements claimed in the application forms against the organisations' supporting documents, in accordance with the assessment criteria.

The Assessment Criteria, structured under a Service Productivity Model, are organized into 4 categories : Productivity Leadership, Customer Focus, Service Productivity Management and Improvement System, and Results.