Service Pledge

Standard

Operating Hours

  • Customer Service Office (Administration)
  • 9a.m.- 6p.m. Daily
  • Management Services
  • 24 hrs. Service Daily

Complaints Handling

  • Emergencies
  • Immediately
  • Verbal Complaints
  • Verbal response within 10 minutes
  • Written Complaints
  • Written response within 10 working days

Lifts Breakdown

  • Passengers Trapped
  • To rescue within 15 minutes
  • No passenger trapped
  • To repair within 2 hours

Cleaning of Water Tanks

  • Fresh water
  • Flush water
  • Quarterly
  • Every 6 months

Disruption of Fresh Water Supply

  • Normal Circumstances
  • Outside Office Hours
  • To repair within 1 hour
  • To repair within 2 hours

Disruption of Electricity Supply

  • Normal Circumstances
  • Outside Office Hours
  • To repair within 1 hour
  • To repair within 2 hours

Slope

  • Inspection
  • Monthly

Fire Services System

  • General Inspection
  • Comprehensive Inspection
  • Quarterly
  • Annually

Lift System

  • Inspection & Maintenance
  • Twice per month

Electricity Supply System

  • Emergency Generator Inspection
  • Monthly
  • Main Switch Room Inspection
  • Annually
  • Comprehensive Inspection & Maintenance
  • Every 5 years

Water Pump System

  • Inspection & Maintenance
  • Monthly

Building Accounts

  • Statement of Income & Expenditure
  • Monthly
  • Audit Report
  • Annually

Fire Drill

  • Mobilization of Occupants Or Management Staff
  • Annually

Customer Satisfaction Survey

  • Questionnaires or Household Visits
  • Annually

We strive to achieve the above standards with our utmost efforts.
(Dated 2 Jan, 2010)