What you’ll be doing?

• Providing friendly and professional customer service at the front desk of the Sports Club
• Manage user check-ins and check-outs efficiently
• Managing a variety of online and walk-in inquiries, ensuring accurate and timely information is provided to user
• Introduce and promote club amenities and services to prospective users
• Assist new join users by providing site visits and orientation
• Maintain positive relationships with loyal users, addressing their needs and concerns
• Addressing user complaints and handling unexpected situations to maintain high levels of customer satisfaction
• Assist in managing user renewals and promotions
• Managing Sports Centre daily operation ensuring proper procedures are followed
• Conduct regular facility inspections to ensure cleanliness and safety standards are met.
• Oversee the Food & Beverage service, ensuring quality and satisfaction
• Track inventory levels for F&B services and report any shortages to management
• Prepare daily reports on club activities, user feedback, and operational issues
• Collaborating with internal teams to enhance loyalty initiatives and customer experiences to ensure smooth daily operations
• Performing other duties as assigned
• This position requires availability to work on weekends and follow a shift duty roster

Who are we looking for?

• Higher Diploma or above in Business Administration, Event Management, Customer Relationship Management, Hospitality, Customer Service, or a related field
• Minimum 3 years of experience in customer service or front desk operations, preferably in the hospitality or sports industry
• Strong communication and interpersonal skills, with a friendly and approachable attitude
• Excellent problem-solving abilities and the capability to handle customer complaints and unexpected situations professionally and independently
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to multitask and work effectively in a fast-paced environment
• Strong organizational skills with attention to detail
• Passion for sports with an outgoing personality would be an advantage
• Proficiency in English and Chinese (including Putonghua) is required
• Flexible and willing to work on weekends, public holidays, or shifts as required

Why you should consider this opportunity?

We offer an attractive remuneration package with fringe benefits to the right candidate, such as

• 5-day work week
• Discretionary bonus
• Medical insurance
• Meal allowance
• Transportation allowance

We provide attractive remuneration package and fringe benefits for the right candidate. Interested parties please send detailed resume via “Apply Now”.

Hong Yip and its associates are Equal Opportunity Employers.  Personal data collected will be used for recruitment purpose only.